Fresher Cleaning

Every home is different — some are small, some are large, some are relatively clean and some are extremely dirty. Divide your quote by $38/maid and you’ll get a reasonable estimate of the cleaning hours it will take to finish the job on average (we send our cleaners in teams of two).
Our quote system is designed to be accurate for most regular homes that we come across, but your cleaning session may take longer if your home is dirtier than initially expected. If this is the case, your maids will inform you before beginning the cleaning.

Our rates are $78/hour for a team of 2 maids for first-time cleanings. Subscribe to regular cleaning and receive up to a 20% discount on your first clean, and a discounted rate of $72/hour for every session after that!

To get an instant quote on how much it costs to get a cleaning for your home, use our instant quote system on the homepage.

Our move in/move out cleaning package is a more thorough cleaning that’s perfect for you if you’re moving out of your home and need to pass your landlord’s condition inspection. Simply check the “Move In/Move Out cleaning” box when booking your appointment. Naturally, move out cleans take longer than one-time and maintenance cleans because of the additional work involved.

Yes, our cleaners bring their own supplies. We make sure to use environment-friendly cleaning products that are completely safe for any children and pets around the house.

If you want to use your own supplies, no problem! Simply let the cleaners know at the beginning of the session.

If all you need is a one-time clean, we can accommodate you. However, clients who subscribe to recurring cleanings enjoy lots of savings than one-time cleaning clients.

What kind of savings, you ask? You get a 20% discount from your first clean, and all subsequent sessions will only be billed at the rate of $36/hour/maid.

Here’s an example. Let’s say Sally, who stays in a 2 bedroom/1 bathroom apartment, decides to subscribe to a biweekly cleaning.

Her first session takes a team of 2 maids 2.5 hours to finish, which means her final invoice should be $195 at the rate of $78/hour/maid.

But because she’s a biweekly subscriber, she’ll receive a 20% discount and only be billed $156 for her first clean.

Naturally, her second cleaning session is simply a maintenance clean and doesn’t take as long. Because her cleaning team from the previous session can work more efficiently, it only takes them 1.75 hours to finish this time around.

As a subscriber, she receives a discounted rate, so it only costs her $72/hour — which puts her final invoice at $126, an even lower rate than the first cleaning session!

We do our very best to estimate in advance how long your job will take. But every home is different, so your cleaning team may need more time than expected. Upon arrival, we do a quick walk-around to give you a more accurate quote.

If you don’t want to go above the allotted time, simply let us know before we begin cleaning.

Not at all! All you have to do is be home to let our maids in your home, and you can step out as soon as our cleaners are in. If you’re going to be out for a while, our maids can simply lock the door on the way out. You could also leave your keys somewhere (a neighbor, under the mattress, at the front desk, etc.) and give our maids instructions on where to pick it up.

While our cleaners do their best to arrive 10-15 minutes before your scheduled arrival time, please understand that unforeseen circumstances such as traffic, accidents, weather, etc.

Because of this, please allot a window of 30-45 minutes for the cleaners to arrive. Don’t worry; if we’re running late, we’ll shoot you a call.

Sit back and relax! After you make a booking, you will receive an email confirmation within 24 hours — but usually, you’ll receive this within a few hours of booking your appointment.

Your cleaning team will show up on time with all of the supplies required to do a great job.

When you sign in your account over at our client portal, you’ll be able to manage all the details of your cleaning appointment.

Alternately, you can send us an email and let us know any details you need changed.

When you sign in your account over at our client portal, you’ll be able to manage all the details of your cleaning appointment.

Alternately, you can send us an email and let us know any details you need changed.

A day after your cleaning session, we will send you an email where you can rate your experience with just one click. We use your feedback to improve our service!

We’re sorry to see you go! Fresher Cleaning has no contracts or obligations — if you need to cancel for any reason whatsoever, simply let us know. No hard feelings.

To cancel your appointment entirely, simply send us an email or give us a call at (778) 800-1237 and Melissa will take care of you.

We pride ourselves on the punctuality of our cleaners. But while we do our best to arrive 10-15 minutes before your scheduled arrival time, please understand that unforeseen circumstances such as traffic, accidents, weather, etc.

Because of this, please allot a window of 30-45 minutes for the cleaners to arrive. Don’t worry; if we’re running late, we’ll shoot you a call. If nobody has arrived yet after this window and you haven’t received a call, please give us a ring at 778-800-1237 and we’ll get the issue sorted out for you right away.

We pride ourselves on the punctuality of our cleaners and this situation should not happen. But in the rare instance that it does, please give us a ring at 778-800-1237 right away and we’ll get the issue sorted out for you immediately.

We pride ourselves on the reliability of our cleaners and the quality of service they provide. Almost all of our bookings go smoothly, but in the rare case that something goes wrong, we’ll help you resolve the issue immediately.

If something gets damaged, please take pictures of the items and email us immediately.

Note that submission of claim does not guarantee a reimbursement of any kind. We reserve the right to fix an item instead of replacing it. Fresher Cleaning will require proof of purchase and proof of damage before we can settle any claim. We will determine the market value of damaged item based on purchase price, date purchased, the current condition of the item, and the cost to fix the item. This does not always equal the value to replace it with a new item. Without proof of purchase, we can only pay up to 25% of the market value.

We pride ourselves on the reliability of our cleaners and the quality of service they provide. Almost all of our bookings go smoothly, but in the rare case that something goes wrong, we’ll help you resolve the issue immediately.

Our cleaners have been vetted thoroughly. If something is missing after your cleaning, chances are it was simply misplaced by the cleaners during your session. Send us an email and we’ll get you sorted out right away.

Note that submission of claim does not guarantee a reimbursement of any kind. We reserve the right to fix an item instead of replacing it. Fresher Cleaning will require proof of purchase and proof of damage before we can settle any claim. We will determine the market value of damaged item based on purchase price, date purchased, the current condition of the item, and the cost to fix the item. This does not always equal the value to replace it with a new item. Without proof of purchase, we can only pay up to 25% of the market value.

To reschedule or cancel your appointment entirely, all you have to do is to sign in to our back end platform that you’ve created after booking your appointment and manage your cleaning from there.
Alternatively, you could send us an email or give us a call at (778) 800-1237 and Melissa will take care of you.

Cancellations done 24 hours prior to your appointment is subject to a $60 fee. The cancellation fee will also apply if our cleaners show up at your house and there is nobody there to let them in.

You don’t need cash when you book with Fresher Cleaning! We accept all major credit cards. We will charge the credit card you have on file before your booking.

Your card will not be charged until the job is complete and you are satisfied.

All payments are processed through Stripe, a secure, SSL-encrypted, PCI-compliant system trusted by companies worldwide.

That’s up to you. One of the benefits of using Fresher Cleaning is booking a job with the convenience of not needing cash on hand to pay cleaners. However, if you feel the professional deserves a tip, you are free to tip them in whatever amount you choose.

We encourage tipping your cleaner if you feel they did a great job, and believe me — they appreciate it too! If you do choose to tip your cleaner, we prefer payment in the form of cash.

Your credit card will only be charged after your cleaning session, and an invoice will be emailed to you using the email address you provided.

In some instances, a hold may be placed on your card the day before your service. Keep in mind that this is not a charge — some banks may show this as a charge, but please note that this is simply a pre-authorization.

When you sign in your account over at our client portal, you’ll be able to manage all the details of your cleaning appointment including your credit card details.

Alternately, you can give us a call at 778-800-1237 and Melissa will get you sorted out right away.

If you’re not completely happy with your cleaning, simply let us know within 48 hours and we’ll send another team to re-clean your home completely free of charge.

And if you’re still unsatisfied after? Then we don’t want your money — let us know and we’ll send you a complete refund.

To ensure that all of our customers have the best experience possible, all professionals are thoroughly vetted. Each cleaner we hire must pass extensive background checks and an in-person screening. Furthermore, each professional is required to have paid experience in their field and provide valid references.

As careful as one may be, accidents still happen every now and then. Independent maids are unlikely to have insurance, meaning you could be held liable for accidents and injuries.

But not to worry, because we’re insured and bonded — so if one of our cleaners get in an accident while inside your home, you’re completely safe and protected from any liability.

Yes! We handle all billing through industry-leading payment technology provided by Stripe. Their SSL-encrypted, PCI-compliant system is trusted by companies worldwide.